Refund policy

Return & Refund Policy

Return & Refund Policy
Last updated: March 28, 2026

At Regulo, we want you to be confident in every order.

1. Return window

You may request a return within 14 days of receiving your order.

For eligible returns, the item must be:

unworn and unused
unwashed
in its original condition
with original tags attached
in the original packaging, where possible
accompanied by proof of purchase

2. How to request a return

To start a return, please email us at regulo0608@gmail.com with:

your order number
the item(s) you want to return
the reason for the return

Returns must be approved by us before being sent back. Items returned without prior contact may not be accepted.

Return address:
Regulo
Kölnstraße 49
53111 Bonn
Germany

3. Damaged, defective, or incorrect items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong item, contact us at regulo0608@gmail.com within a reasonable time after delivery so we can review the issue and arrange a suitable solution.

4. Non-returnable items

We do not accept returns for:

worn, washed, or used items
items without tags
items damaged after delivery through misuse or improper care
gift cards
final-sale items, where clearly marked at the time of purchase
custom or personalized products, if offered

5. Exchanges

We do not offer direct exchanges at this time.
If you would like a different size or item, please request a return for the original item first. Once the return is accepted, you can place a new order separately.

6. Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved.

If approved, your refund will be issued to the original payment method. Please note that it may take several business days for your bank or payment provider to process and post the refund.

Original shipping charges are non-refundable unless the return is due to our error or the item is faulty.

7. Return shipping

Unless the item is faulty, damaged, or incorrect, the customer is responsible for return shipping costs.

We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.

8. EU right of withdrawal

If you are a consumer located in the European Union, you generally have the legal right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions. To meet the withdrawal deadline, it is sufficient to send your notice before the 14-day period expires. This aligns with the EU consumer-rights framework for distance contracts.

To exercise your right of withdrawal, email us at regulo0608@gmail.com with a clear statement that you wish to cancel your order.